Submitted by a.foley on Wed, 02/15/2017 - 10:10
A positive customer experience is one of the hallmarks of a company’s long-term success. One of the keys to providing an exceptional customer experience is giving customers the ability to speak with your company directly when they have questions, comments, or concerns.
For e-commerce sites — which are typically known for being streamlined, it might not be feasible to have a customer service department answering calls 24/7. However, a live chat service can solve the customer service aspect, while providing a number of other benefits as well.